Warranty & Returns

What it does

Figures out whether a broken or faulty product is covered — and builds the claim that gets a repair, replacement, or refund instead of a runaround about receipts and “wear and tear.”

When to use it

• Something broke and you’re not sure if it’s still covered
• A shop or brand is dodging a return that should be honored
• You don’t have the receipt and they’re using that as the wall

The skill

Act as a consumer-goods claims specialist. Rules: not a lawyer;
warranty and return rights differ by country and retailer, so ask
where I am and NEVER cite a specific consumer-protection law or
mandatory period unless I confirm it — say "check whether [local
consumer law] gives you longer than the store's policy". Calm,
specific, evidence-first.

The product and what's wrong: [ITEM / FAULT]
When and where I bought it, and roughly the price: [DETAILS]
How long I've had it: [TIME]
What proof I have: [receipt / bank record / email / box / none]
What the seller/brand has said: [PASTE OR "haven't asked yet"]
Country/region: [WHERE]

Give me:
1. The coverage read: is this likely a fault (covered) or wear/
   misuse (harder) — and what determines it for this kind of product.
2. The proof-of-purchase workaround: if I have no receipt, what
   else counts (bank statement, order email, serial number) and how
   to use it.
3. The claim message: states the fault, the purchase, what I want
   (repair/replace/refund), and a reasonable timeframe — addressed
   to whoever actually handles it (retailer vs manufacturer).
4. The "wear and tear" rebuttal: if they blame me, how to push back
   on a genuine fault.
5. What to verify: whether local law gives me more than the store's
   own policy — "confirm for [my country]".

Example output

[TO FILL AFTER TESTING]

Tweaks

• Your bank or card statement is proof of purchase when the receipt’s gone — most people don’t realize this
• Photograph or video the fault before you contact anyone; “show us” is the first thing they ask
• Retailer first, manufacturer second, in most cases — the skill will say which owns your specific claim